FAQ

Vending Machines in Memphis

Pyramid FoodService’s goal is to make our customers happy. One way of doing this is to be as clear as possible with how we do business, and to communicate this in a proactive fashion. The following are some of the more common questions we’ve been asked over the years.

If your question isn’t answered here...or you’d rather just ask us directly...please don’t hesitate. Call 901-870-0304 or e-mail info@pfsmemphis.com and we’ll be more than happy to assist you.

Is there a cost to my company for the vending equipment/service?
Pyramid FoodService will provide the machines and service free of charge.

How often do you come by and fill up the machines?
As often as needed. All accounts will be re-stocked a minimum of once a week.

What condition are the vending machines in?
The machines coming in will be new or near new. The machines will be in excellent condition and uniform in design.

What is the procedure if someone loses money in the machines?
Vending machines from time to time do take people's money. We can supply a refund bank for on-the-spot refunds. Our route drivers will also issue refunds and place refund envelopes on the machines.

If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention we generally respond quickly to resolve any problems. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.

Can we request specific products?
Of course, you can either request a specific product through our website or talk to your account representative. We want to offer the products your employees want.

Is there a contract?
No contract required, however if you need a contract we will provide a mutually agreed upon format.

How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move machines in we will be ready to go within 14 days. In the event that you already have a vendor we can facilitate the change over to meet your convenience to move out. If you need the machines sooner than that we will make it happen. After we agree on an installation date, it shouldn't take more than 4 hours to move the machines in and get them all set up and working.

What are your service days and hours?
We provide service 24 hours a day 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.

We service the entire Mid-South area including but not limited to: Memphis, Germantown, Cordova, Bartlett, Arlington, and Millington. We also service Southaven and Olive Branch, Mississippi.